Copy of The ArcStatus slider

 

 

 

ArcStatus

ArcStatus Overview Dark Grayish blue.png

our approach

  • Rebuild the entire design from top to bottom

  • Prioritize: Dashboard, time clock, scheduling & task page

  • Integrate stakeholder’s wants while meeting user’s needs

Visual Design

 

Research

Discovery Of Pain Points (Original Site)

 
 
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User Findings

  • Overall poor heuristics was seen as the root of most problems

  • Previous users had less of a learning curve than first time users

  • How to use logbook and messaging created the greatest difficulty

  • Most users could not figure out how to mark a task as completed

  • Unconventional symbols for icons created significant confusion

Competitive Analysis

  • Our new design contained unique features differing from other similar products

  • Design shared similarities with Kronos Workforce, Snap Scheduling, and Shiftboard.

  • Task management features comparable to Kronos, Workforce Task Management, Asana, and Trello

  • Newer features include communication portals, deadline warnings, progress tracker, prioritizing and task recurrences were added.

 
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Information Architecture

Original Site

Existing Problems Included: 1. Unconventional icon symbols 2. Ambiguous red marks 3. Unclear terminology 4. Overly crowded interface

 

Clean-up & Why we completely redesigned

  • We discovered after cleaning up original design that it still was inadequate

  • Rearranging the original design still left unfix-able problems

  • A redesign would free us up to design more heavily on user feedback

  • We could more easily provide the stakeholder’s wants & user’s needs

 

1st & 2nd Persona Influenced Architecture

Primary Persona - Manager

Since the manager is in-charge of task creation, tracking progress of employees, and making sure deadlines are met, they will require some features within the navigation menu that are different from the employees.

 
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Secondary Persona - Employee

The employees main responsibilities are to clock in and out on time, making sure to mark off tasks as they go, and engage in any necessary communication between coworkers. They have less setting options and less options in the navigation menu.

 
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Wireframes

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Left Photo) Managers can assign duties by days, weeks, months, or years, and set them to recur. Comments can also be made about the task.

Right Photo) When an employee clicks on a task, he can gather more information about it as well as return feedback.

Left Photo) Since managers are responsibility for assigning tasks and managing progress, they have a special "manage" settings that employees don't.

Right Photo) Employees can tap the check icon as they complete each task and make comments within the team is feed on the right column.

 

Pain Points (low Fidelity Prototype)

 
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Hi Fidelity Prototyping

  • 15 users were recruited for  usability testing

  • Selection criteria included people who have/had management experience

  • Testing criteria included: time spent on task, completion rates, ease of use,

    System usability scale, and heuristic adherence

 

Visual Design

  • Changes continued during hi fidelity stage

  • Team news feed was relocated alongside task column to save space and

    improve aesthetics

  • Settings icon was moved from left navigation menu to top right corner

What I learned

  • Balancing what the stakeholder wants and what the user wants can be tricky and requires careful planning between UX team and the stakeholder

  • It’s important to focus on briefing plans when time is limited and the stakeholder has more ideas than can be realized

  • Assisting other teammates when deadline is nearing can be very beneficial and help speed the process.