Rebuild the entire design from top to bottom
Prioritize: Dashboard, time clock, scheduling & task page
Integrate stakeholder’s wants while meeting user’s needs
Discovery Of Pain Points (Original Site)
Overall poor heuristics was seen as the root of most problems
Previous users had less of a learning curve than first time users
How to use logbook and messaging created the greatest difficulty
Most users could not figure out how to mark a task as completed
Unconventional symbols for icons created significant confusion
Our new design contained unique features differing from other similar products
Design shared similarities with Kronos Workforce, Snap Scheduling, and Shiftboard.
Task management features comparable to Kronos, Workforce Task Management, Asana, and Trello
Newer features include communication portals, deadline warnings, progress tracker, prioritizing and task recurrences were added.
Existing Problems Included: 1. Unconventional icon symbols 2. Ambiguous red marks 3. Unclear terminology 4. Overly crowded interface
Clean-up & Why we completely redesigned
We discovered after cleaning up original design that it still was inadequate
Rearranging the original design still left unfix-able problems
A redesign would free us up to design more heavily on user feedback
We could more easily provide the stakeholder’s wants & user’s needs
1st & 2nd Persona Influenced Architecture
Primary Persona - Manager
Since the manager is in-charge of task creation, tracking progress of employees, and making sure deadlines are met, they will require some features within the navigation menu that are different from the employees.
Secondary Persona - Employee
The employees main responsibilities are to clock in and out on time, making sure to mark off tasks as they go, and engage in any necessary communication between coworkers. They have less setting options and less options in the navigation menu.
Left Photo) Managers can assign duties by days, weeks, months, or years, and set them to recur. Comments can also be made about the task.
Right Photo) When an employee clicks on a task, he can gather more information about it as well as return feedback.
Left Photo) Since managers are responsibility for assigning tasks and managing progress, they have a special "manage" settings that employees don't.
Right Photo) Employees can tap the check icon as they complete each task and make comments within the team is feed on the right column.
Pain Points (low Fidelity Prototype)
Hi Fidelity Prototyping
15 users were recruited for usability testing
Selection criteria included people who have/had management experience
Testing criteria included: time spent on task, completion rates, ease of use,
System usability scale, and heuristic adherence
Changes continued during hi fidelity stage
Team news feed was relocated alongside task column to save space and
Settings icon was moved from left navigation menu to top right corner
What I learned
Balancing what the stakeholder wants and what the user wants can be tricky and requires careful planning between UX team and the stakeholder
It’s important to focus on briefing plans when time is limited and the stakeholder has more ideas than can be realized
Assisting other teammates when deadline is nearing can be very beneficial and help speed the process.