ArcStatus LIVE

 

 

 

ArcStatus

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Our Approach

  • Rebuild the entire design from top to bottom

  • Prioritize for sake of time: Dashboard, time clock & projects/task page

  • Integrate stakeholder's desires & user's needs

Research

Competitive Analysis

  • Our design contained unique features differing from other similar products

  • Design comparable to Kronos Workforce, Snap Scheduling, and Shiftboard.

  • Task management features comparable to Kronos, Workforce Task Management, Asana, and Trello

  • Newer features include communication portals, deadline warnings, progress tracker, prioritizing and task recurrences were added.

 
 
 
 
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User Findings

We found that there was a significant difference between first-time users and those who were already using it.  As expected, experienced users had less complaints, most likely because they already had time to adjust to the learning curve. There were many pain points participants had from using the original software. The interaction design most prominently focused on fixing the most significant pain points based off of the user research.

Information Architecture

Although painstaking time had went into rearranging the original design to where it was more functional, there were still flaws that needed to be addressed. This meant we had to forego trying to preserve the original design and come up with a new design. This would in return free us up to creating design solutions that were based on user feedback instead of trying to preserve a faulty design that brought confusion.

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1st & 2nd Persona Influenced Architecture

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Primary Persona

Since the manager is in-charge of task creation, tracking progress of employees, and making sure deadlines are met, they will require some features within the navigation menu that are different from the employees.  

Secondary Persona

The employees main responsibilities are to clock in and out on time, making sure to mark off tasks as they go, and engage in any necessary communication between coworkers. They have less setting options and less options in the navigation menu.

Wireframes

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Left Photo) Managers can assign duties by days, weeks, months, or years, and set them to recur. Comments can also be made about the task.

Right Photo) When an employee clicks on a task, he can gather more information about it as well as return feedback.

Left Photo) Since managers are responsibility for assigning tasks and managing progress, they have a special "manage" settings that employees don't.

Right Photo) Employees can tap the check icon as they complete each task and make comments within the team is feed on the right column.

Prototyping

A total of 15 users were recruited for prototype usability testing.  The selection for the criteria included those who have employee, prior employee, or task management experience.  The participants were tested on the amount of time spent on tasks, task completion rates, ease of use, system usability scale, and heuristic adherence. 

Visual Design

Changes in the design continued as the production of hi fidelity design began to take place. One of the most significant changes in this stage was relocating the team news feed and placing it along side the task column. This change added to the aesthetics and saved additional real estate on the screen. Another change we made was removing the settings icon from the left navigation and moving it to the top right corner of the screen.  We decided to make this change because it has become the customary location in most designs causing users to reflexively look in that direction when searching for settings.  


Next Steps

  • Create mobile version of the app to provide convenience of use as well as keep of with industry standards

  • Continue to develop the calendar shift page which was one of the big concerns our stakeholder had

  • Begin working on the settings, resources, and inbox feature

What I learned

  • Balancing what the stakeholder's wants vs what is in the best interest of the user can be tricky balance and requires careful planning between the UX team and the stakeholder.

  • New entrepreneurs may try to switch plans multiple times after the briefing. It's important for both parties to stick to the plan and know what can be done within a limited time frame.

  • Assisting other teammates when deadline is nearing can be very beneficial and help speed the process.